If you’re a Board Member, the search for a good property manager can feel like a never-ending quest. You want someone who’s organized, efficient, and above all else, trustworthy. But where do you find such a person? We’re here to help with our list of the top 10 qualities of a good property manager.
1. Available.
Your property manager should be available to answer your questions or address your concerns. After all, your property is a big investment, and you should be able to get in touch with your manager if something goes wrong.
2. Proactive.
The best property managers are always one step ahead, anticipating problems before they occur and nipping them in the bud before they have a chance to become major issues. This includes everything from preventative maintenance to handling difficult situations between residents..
3. Organized.
A good property manager has systems in place for everything and always keeps meticulous records. From rent rolls and financial statements to repair requests and lease agreements, everything should be carefully cataloged and easily accessible.
4. Detail-oriented.
Closely related to being organized, a good property manager pays attention to the details and makes sure that every “i” is dotted and every “t” is crossed. This level of detail-orientation helps to prevent problems down the road and keeps your property in compliance with all applicable laws and regulations.
5. Excellent customer service skills.
A good property manager always provides outstanding customer service. This means being friendly and helpful, responding to complaints quickly and efficiently, and going above and beyond to resolve any issues that may arise.
6. Excellent communicator.
A key part of being a good customer service provider is being an excellent communicator, both verbally and in writing. A good property manager will keep you up-to-date on what’s happening with your rental properties at all times, whether it’s via email, text message, or phone call—whichever method you prefer.
7. Calm under pressure.
Dealing with difficult residents, handling emergency repairs, coordinating showings—a good property manager remains calm under pressure no matter what challenges come their way . They keep their cool even when things get hectic, which helps them find solutions quickly instead of panicking.
8. Has experience.
When it comes to entrusting someone with such an important responsibility, experience definitely counts. Look for a property manager who’s been in the business for several years and has successfully managed multiple properties—the more, the better.
9. Stays up-to-date on industry news and trends.
Just like any other profession, the real estate industry is constantly changing, so it’s important that your property manager stays abreast of all the latest news and trends . This allows them to anticipate changes before they happen, which helps them keep your rental properties running smoothly regardless of what comes their way .
10. Works with a reputable team of vendors.
In order to provide the best possible service, a good property manager works with only the most reputable vendors in the area — from contractors for repairs to landscapers for maintaining the grounds around your building. Having a team of reliable vendors ensures that any work that needs to be done on your rental properties will be carried out quickly, efficiently, and affordably.
With these ten qualities in mind, you can rest assured knowing that you’ll find only the best of the best when entrusting someone else with such an important responsibility as managing your rental properties. We would be happy to discuss our property management services with you to see if we are a good fit, you can reach us directly at 718.626.8833
